FQA

Q: Do you stock all these teas listed on your site?

A: We have teas from some big factories like DaYi, XiaGuan, ChenShengHao, MengKuRongShi and some others from smaller factories. The total SKU is over 1400. Also there are tea from my own brand BOKURYO(牧领) including puerh tea, oolong tea, white tea. Absolutely I should invest on my own brand tea to stock that. So I haven’t enough money to stock other teas. I can just purchase tea from our suppliers nearby who are professional wholesale sellers on each brand after we received order from customer. At the same time, I can save cost on large and professional warehouse to save so many tea and I can check the quality when I purchase tea from them and always select the best one ever on appearance or other quality factors.


Q: How do you make sure of the authenticity and legality?

A: I don’t waste my time on recognizing every character of fake tea. But definitely I only choose reliable tea supplier including direct dealer of each factory and some sub-dealers who have guarantee on authenticity because they don’t just supply tea to me but also more big customers or tea collectors. In their business life, even they sell one singe fake tea, it means there will be no more one trust them again. Even though, we still check the quality including authenticity every time from the wrapper, other appearance factors like tough feeling etc.


Q: Why your prices are lower than many others especially on factory tea like DaYi, XiaGuan and etc?  You are selling fake tea or unknown resource tea?

A: Mainly we set our product price according to price from our suppliers including dealers of each factory and sub-dealers who can supply us tea on wholesale price not on retail price.

e.g. DaYi tea’s price is open and frequently updated on site of DongHeTea(东和茶业).  Most these prices are just wholesale price of carton(件jian).  2018 year 1801-7542’s retail price set as RMB 198/pcs by DaYi. The wholesale price on DongHeTea is RMB5700/ carton. It means  wholesale price will be around RMB135.7/pcs.  If we can get this tea on cost of RMB150, then our gross merit will be RMB48. But if we can get this tea from our wholesaler on RMB160/pcs, and we still resell that on our site as RMB198, then we can get gross merit of RMB38.

We call it gross merit because there are others costs including paypal commission of near 5% and packaging materials cost etc.

Also we are supplying “Point and Reward“, so our customer can get nearly 10% discount on every order. So what we can get on every tea is nearly 85% of the price.

But we insist that reasonable service should be supported by reasonable merit. So we are trying our best to keep our price on a good level both to customer and ourselves then we can keep our business going forward and live a life of our family.

*sub-dealers are main wholesale tea traders in market. They can’t get tea directly from factory but also they have freedom to purchase which tea from dealers of each factory. Some of them just purchase and resell tea on carton(件jian) and don’t supply tea general consumers. But some others don’t just purchase and resell tea on carton but also resell tea to general consumer or other retailers like us.


Q: How do you make sure of the quality including storage condition?

A: All my tea are stored in GuangDong province where has high temperature and high humidity, so I take care of the storage condition to make sure that are in good condition. There is a merit that because of the natural environment condition, especially puerh tea ages faster than tea stored in dry place like YunNan. I know many foreign tea lovers enjoy KunMing(capital of YunNan province) storage more because of complete dry condition and more fresh tea aroma and flavor left on these tea, but I still recommend aged puerh tea because of less hurt and irritation to stomach which will have obvious effect in a long run.

When I purchase tea from my supplier on factory tea including DaYi, XiaGuan etc, I check the quality carefully to make sure there is no problem on that. If I am not sure and there is lacking of other suppliers, I would rather refund money or ask customer to consider other teas.


Q: Is there additional services to make sure customer convinced?

A: We take photos from front and back side of each tea product and packaging process to let customer know what they will receive. And tracking No. will be added into individual order page and paypal page and also written on my email of reply.  Customer can just click the tracking No. from individual order page to track it any time.

Also we pack every tea using enough plastic air pad and solid carton box to avoid damage on tea because of collision during long transportation.


Q: How long will you cost on shipping the parcel out since I placed order?

A: Generally, we can ship every parcel out if you place order before AM 16:00 in GMT+8. And if you place order later than that time, the parcel will be shipped out next day.  On Sunday, our carrier will have a rest each week, so we will ship the tea placed during AM16:00 GMT+8 on Friday to AM16:00 GMT+8 on Sunday.


Q: Will you supply wholesale price?

A: Our price is just higher than wholesale price in domestic market because most of our suppliers supply us wholesale price. And we are supplying points when you register on my site and each order according amount, and these points are all can be redeemed on next order without any limitation. It means you can get a discount around 10% on every order since 2nd time. So we can’t supply discount when you are getting points. But if you are also tea seller in different country, we can talk about cooperation one by one. Even you are just purchasing tea for personal consuming, but if the amount of individual order is large enough over $1000, though we are not sure, but we would like to check if we can supply more discount alongside points.


Q: Do you supply sample on every tea listed?

A: I supply sample option on almost every tea of my own brand BOKURYO including puerh sheng cha, puerh shou cha, Oolong Cha, TieGuanYin, White Tea etc. Also we are trying to add sample option to every tea of big factories in future.


Q: What’s the principle when you source tea or select supplier?

A: Though I started doing tea business firstly from puerh tea since the Nov. of 2013 year, but I realize that there are still many things I should learn about tea, boom, business and others.  Everyday is Day One to all of us.  But I know what is the bad tea or fake tea including some I have no confidence so I can’t purchase and resell that. I would rather lose money but not let any customer lose confidence and trust on us.

Till now, I am confidential when I cooperate with my suppliers but it doesn’t mean I loose control on quality check and I am always trying to find the better tea with better price from better tea farmers including other suppliers. What I take as the 1st principle is HONESTY and CLEARNESS.

So, we are selling what we know with enough confidence.


Q: I don’t know is there is any thing special regarding the storage of Puerh tea. I hope it won’t cost me too much time and energy but I want to enjoy it instantly when I need it like taking cooled beer or cola from my refrigerator.

A: I have summarized some suggestions regarding the storage of puerh tea because it is some thing special. And I believe it doesn’t need to cost your too much time and effort but understand the special characters of this tea you will be rewarded and enjoy it times than not any effort.

Puerh tea needs breath like human. The surrounding moisture and oxygen and even microbes etc. will help it age well.

Some factors affecting the taste of puerh tea are as below: ( ever to raw tea or ripe tea)

1) Humidity:

Around 60-70RH is recommended.

2) Temperature:

Around 20-25 Celsius degrees is suitable.

3) Sunshine:

Must be avoided.

4) Air flow:

Should be avoided. But if you can , the air in the storage container should be changed once a week. Meanwhile, please check the condition of the tea like smell or touch feeling. Then try to move every tea to the opposite position like upside to downside, left to right. If you can’t remember to do that, please at least try to keep that in dry condition, then there won’t be mold.

5) Cleanness of storage condition:

When you prepare the container, please make sure it is clean and dry enough. Also every one  you put into including tea packaging materials are in good condition. Then even you may forget it and leave that there very long time, at least these teas are still in clean condition. For aging of the puerh tea and better drinking experience, we still recommend that you need to take care of tea, then you surely will be rewarded.

6) Stabilization:

We still don’t know why even there are already many discussions and assumptions related to this topic. Definitely there is a large possibility after long time transportation including many conditions like jolt and toss, the taste will be badly affected. So after your tea just experienced like that, please put that into your well prepared storage container to stabilize it. According to the time length of transportation and your patience, we suggest that at least 1 week is necessary to the stabilization of tea. If you are patient enough, 2 weeks will be better and enough, we think.

7) Waking up:

We put tea into separated sealed plastic bag for moisture and other smells proof during long time transportation.

To puerh tea, it is like forced dormancy. So it needs to be waken up before you enjoy it. Regarding the method, please refer to “Stabilization” as above. When you are trying to stabilize tea, in another meaning, you are also trying to wake it up.

8) Time after rinsing tea:

The texture of tea leaves and stems will start to absorb water after rinsed. But it is not sponge, so it needs a longer time. We suggest that 5-10 mins will be better for tea to absorb water and you can take it as another time of “Waking up”. You can have your own comparison on new tea, old tea, tightly pressed tea or loose tea, dry tea or wet tea to adjust the this time length. Then you will have your own familiar way to steep tea and enjoy tea.


 

<To be continued>

If you have any other questions, please feel free to leave comment below. 

I will reply soon I receive that.