China TaoBao / Tmall / JD Buyer Agent Service

China online shopping with Taobao agent

As a Taobao agent, we offer the following services to buy from Taobao / Tmall / JD or other online shopping websites in China:

buying online from China: we purchase the items from Taobao / Tmall / JD or other China’s based websites and ensure the safety of your online shopping;

quality check: we do the quality check for all items acquired with our Taobao shopping service; we discuss with the seller if the product does not correspond the description or has any other issues;

international shipping: we help you to ship the products that you buy from China, independently if you are using our buying or shopping service or not. If you buy from China Taobao / Tmall / JD on your own and want to send parcels with cheap shipping, then we can help you with it. Feel free to contact us. If you already work with a shipping company, you can still use our Taobao buying and shopping service – we will send the parcels directly to your chosen shipping company;

Taobao dropshipping: we offer Taobao drop shipping service to all our clients. You can send the products that you order from Taobao / Tmall / JD directly to your clients: direct and safe delivery.

Service fees

Regarding the commission of us, it is 10%.

The calculation of the price is below:

①= TaoBao Price + China Domestic Delivery Fee(from us to our handler) +  Abroad Delivery Fee( from our handler to destination)

②= ①/ {1-5% (Commission of Paypal)-10%(our commission) } / Real time exchange rate of the people’s Bank of China

② is the end price to you.


Payment & Shipping

We accept Paypal and other ways for Taobao agent service, items and international shipping.

We do not charge the commission for payment, it means that the amount you want to add to your account in our order system will be credited in full to your balance.

Payment is safe as it is ensured by cutting-edge secure payment technology. It allows easily adjust and follow-up your current payments. And the most important: it is very fast.

To pay Taobao items, you can use your international or local credit card. We accept payments by international credit cards (VISA, MASTERCARD) and many local payment cards via Paypal even you don’t have account on Paypal.

We also accept WebMoney, Yandex.Money, SOFORTQIWI,Boleto,CashU, Enets,OXXO, POLi, and China local bank wire transfer.

For international buyers we use USD as main currency.
If you are using Taobao agent service from China, you can use bank transfer to pay your Taobao order in RMB.

Our currency rate is based on average interbank currency rate. Currently it is 1RMB=0.153USD. We don’t charge transaction fee.


Taobao Agent: Online China Shopping Service

This is a brief summary of our Taobao shopping service. As a Taobao agent, we offer China online shopping, buying and shipping service from Taobao / Tmall / JD to your place.

What is included in our China Taobao shopping service?

Taobao buying agent: we help you buy from China online all kinds of products at the best or lowest prices. While buying online from China may be quite difficult (web sites in Chinese language, payment with China Alipay or Chinese local bank account, no international Visa, Mastercard accepted by Chinese sellers, etc.), with our Taobao shopping service, we make your China online shopping feasible, cheap and easy. When we buy from Taobao / Tmall / JD on your behalf, we consult you regarding sellers reputation, items quality and overall order process and time. We ensure that you get the items exactly as you have ordered and combine all the products for international shipping from China directly to your place.

China logistics and quality control service for items that you buy from China online: When we purchase from Taobao / Tmall / JD for you, we receive all the products at our warehouse where we do quality check (if items are in good condition, as described, etc.) and combine everything for international shipping. In some case you want to ship your Taobao items to different places, so Taobao shopping service offers the possibility to regroup the products in separate parcels. Please notice that usually we are not able to check electronic appliances because they are often under warranty and we might break it while misusing. Therefore, on your special request, we can check some of goods (i.e. cell phones, camera).

Taobao dropshipping: with our buying service it is possible to drop ship from Taobao. As stated on Wikipedia: “Drop shipping is a supply chain management technique in which the retailer does not keep goods in stock, but instead transfers customer orders and shipment details to either the manufacturer or a wholesaler, who then ships the goods directly to the customer”. In other words, when you are doing business of Taobao, everything you buy from China online with our Taobao shopping service can be shipped to the address other than yours and we will not clearly disclose the origin of goods. Thus, with Taobao agent you can send the gifts to your family or friends in China or overseas, or you can do your business by sourcing and buying from Taobao / Tmall / JD and dropship the products directly to your customers internationally.

Taobao international shipping from China: we offer the most competitive prices for China overseas shipping from Chinese websites. Taobao agent can deliver your goods from China to nearly all countries in the world. As for today, with our shopping service the parcels have been shipped from China to the following countries: Argentina, Australia, Austria, Belarus, Brazil, Bulgaria, Canada, Chile, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Honk Kong, Hungary, Indonesia, Ireland, Israel, Italy, KazakhstanLatviaLithuaniaMalaysia, Mexico, Morocco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, RomaniaRussia, Saudi Arabia, Serbia, Singapore, Slovakia, South Africa, Spain, Sweden, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom (UK), United States of America (USA), Vietnam.

Whether you buy from Taobao / Tmall / JD with our China shopping agent service or you buy from other Chinese online shopping websites with or without our shopping service, you can always use our international shipping service for delivery from China overseas. If you don’t use our shopping service, we apply only 20RMB handling fee per parcel and we ship your goods internationally at best, lowest shipping rates. We usually send parcels with EMS China, ePacket, China Post Registered Air Mail and SAL and China DHL, but we can offer other shipping services to deliver your goods from Taobao / Tmall / JD: you can choose among UPS, Fedex, DHL Hong Kong, TNT, and inland transportation with various discounts. Feel free to contact us for more information.

If you need a specific Taobao service that was not mentioned here, please send us a request and we will do our best to help you.


Refund Policy

Since we is offering services we do not issue refunds once the order is accomplished and all items are sent. As a customer you are responsible for understanding this upon placing order at our site.

However, we realize that exceptional circumstance can take place with regard to the character of the product you purchase or with delivery of order.

Therefore, we DO honor requests for the refund on the following reasons:

order cancellation before purchasing: if you wish to cancel your order soon after you made the first payment, you can request to cancel all items in your order and then cancel all order and ask for refund directly in order system. In this case, if no items were shipped by sellers, full refund will be issued within 3 days of request date;

order or item cancellation before international shipping: if some or all of items are purchased and shipped by sellers, you can request to cancel order or some items only by providing a valid reason for cancellation. If the item meets the characteristics described by seller and corresponds to your request (color, size, configuration, etc.) and there are no defects, such item is not directly eligible for return and refund. We will contact the sellers and discuss the possibility to return items. Upon agreement of all sellers, we will send the items back to respective sellers and get money back from them. The refund will be issued based on amount of first payment deducted order commission, 6-20RMB additional service fee and all shipping expenses occurred during returning items to taobao sellers;

non-delivery of order: due to some postal service issues you might not receive your parcel. In this case we recommend contact us for assistance. Claims for non-delivery must be submitted within 60 days from shipping date for EMS and Air Mail by contacting online support. If postal service company approves that the parcel is lost, they will issue a refund and we transfer refund to your account;

major defects: although all the products are thoroughly checked before shipping, unexpected errors may occur. Such issues must be submitted by contacting online support and sending information for customer service approval. We keep the right to check information about this error or defect within 14 days. If the fact of our mistake is approved, the refund will be issued to the customer, OR, at customer’s choice and if we are able to do so, a replacement of the product can be offered. In case of mistake of color, size or configuration, and refund is requested, item should be returned to us in new condition with original labeling and packaging at customer’s expense; otherwise, only refund of commission for such item is offered. Please be advised that additional information (i.e. photos of items, photos of parcel package, etc.) can be requested by our customer service in order to approve the issues with item and our mistake. Failure to provide such information in a timely manner may result in a delayed resolution of the issue. Refusal or failure to provide information will result in your inability to qualify for a refund;

product not-as-described: such issues should be reported to customer service by contacting online support within 7 days from the date of parcel delivery. Clear evidence must be provided proving that the purchased product is not as it is described on TaoBao / Tmall / JD website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.

Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on customer’s expectations, standard size difference, false color perception, delivery delay, quality of items purchased from sellers with low rating and defects appeared after using the product. We don’t guarantee that the items you order through us are error-free, accurate or complete.

Our Customer Service Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for using our service.

Requests for a refund are accepted through online support within the period of 1 week after order delivery. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms and Conditions.